How Tiriel charges, in plain terms: you pay by truck, your plan is set by how many seats your trucks occupy, and there are no surprise charges. This Policy is incorporated by reference into our Terms of Service.
Tiriel charges by truck.
One truck occupies one seat. Your subscription plan is determined by how many seats are occupied on your account, and a seat is occupied from the moment you add a truck until you archive or remove it.
Tiriel does not charge by owner-operator, by driver, by carrier, or by load. Those words appear in this Policy and in our other documents, and each has a single job:
| Term | What it means | Does it affect what you pay? |
|---|---|---|
| Truck (also called a unit or operating unit) | One vehicle dispatched under a USDOT number, identified by its USDOT number and unit number | Yes. This is the billing unit. |
| Seat | The capacity your plan grants for one truck | Yes. Seats are what your plan limits. |
| Owner-operator | The person or business that owns and operates one or more trucks | No |
| Driver | The person assigned to drive a truck at a given time | No |
| Carrier / USDOT | The authority under which a truck is dispatched | No. One carrier may operate many trucks, and each truck occupies its own seat |
| Load | A shipment moved by a truck | No. You are not charged per load |
Two consequences follow, and they are the two questions we expect most often:
Your first month costs $99. This is not a setup fee or a deposit. It is the full price of month 1. It includes:
During month 1 there is no seat limit. Add your full fleet so the platform can calibrate to your operation. Your plan is assigned based on how many seats are occupied on your account, so archive any trucks you do not intend to operate before the assignment date. You receive advance notice under Section 2.3 showing your seat count and the resulting plan before any charge is made.
Month 1 remains $99 regardless of how many trucks you add.
Design Partner and launch pricing. A reduced month 1 price of $49 applies to Design Partners converting within their conversion window and to customers entering through an instructor's launch allocation, as described in Section 6.
Seven (7) days before your first subscription charge, Tiriel counts the seats occupied on your account and assigns your plan. At that moment the plan is assigned and its seat limit becomes effective, although the charge itself occurs seven days later. From then on your plan changes only when you upgrade under Section 3.1 or request a downgrade under Section 3.2.
| Plan | Price / mo | Price / yr | Seats (trucks) | Assigned when seat count is |
|---|---|---|---|---|
| Starter | $349 | $3,490 | 5 | 1 to 5 |
| Growth | $699 | $6,990 | 12 | 6 to 12 |
| Pro | $1,199 | $11,990 | 20 | 13 to 20 |
| Enterprise | $1,999 | $19,990 | 35 | 21 to 35 |
Annual billing is offered at ten times the monthly price, which means two months at no charge. Prices are exclusive of applicable taxes.
Starter is the minimum assignment. Every subscriber who completes month 1 is assigned to at least Starter, regardless of seat count.
Each truck you add to your account occupies one seat, from the moment you add it until you archive or remove it, whether or not the platform performs any operation for it. Your plan determines the maximum number of seats available to you.
Operating unit. A single truck dispatched under a USDOT number. "Truck," "unit," and "operating unit" mean the same thing throughout this Policy.
How trucks are identified.Each truck is identified by the USDOT number it is dispatched under together with the unit number assigned by the dispatcher. Duplicate records for the same truck occupy a single seat. Where a carrier operates more than one truck under a single USDOT number, each truck occupies its own seat.
Owner-operators and drivers do not occupy seats; trucks do. An owner-operator who runs three trucks occupies three seats. Changing the driver assigned to a truck does not affect your seat count. A seat measures dispatch capacity, not people.
Replacing a truck. If you replace a truck because it was sold, retired, or taken out of service, use Replace unit on that truck's profile. The previous truck is archived and the new one added in a single step, with no change to your seat count and no change to your plan or your charge.
MC numbers are collected for authority verification where applicable and are not used to count seats.
Three actions are available for each truck, and they affect your seat count differently:
| Action | What it does | Seat |
|---|---|---|
| Pause / Resume | Stops the AI agents from searching loads for that truck and from calling the driver assigned to it. For day-to-day operations, such as a truck out of service for the weekend. | Seat remains occupied |
| Archive | Removes the truck from your operation while preserving its record, documents, and history. For trucks you no longer dispatch. | Seat is freed immediately |
| Delete | Removes the truck and its record from your account. | Seat is freed immediately |
Archived trucks appear in the Archived view of your account and can be reactivated at any time under Section 3.5.
All plans up to and including Enterprise are available through self-service. Accounts requiring more than 35 seats are quoted directly with the Tiriel team and are not available through self-service. Such agreements may include custom SLAs, dedicated support, and arranged payment terms. Contact support@tiriel.ai.
When you reach the Enterprise seat limit and attempt to add or reactivate a truck, the platform directs you to contact the Tiriel team rather than presenting a self-service upgrade.
Your plan includes the AI agent operations needed to dispatch the trucks occupying your seats: load searching, broker verification, negotiation calls, driver communications, shipment tracking, and incident management. Tiriel does not meter or bill these operations individually, and no plan carries usage charges.
This inclusion assumes each seat is used to dispatch one truck in the ordinary course of business. Usage outside that scope is not fair use. Examples include automated or scripted requests not originated by your dispatch operation, using seats to run operations for trucks not registered on your account, and systematically running agent operations unrelated to dispatching your registered trucks.
If your account's consumption is exceptionally above the levels comparable operations generate, for two consecutive months, Tiriel will contact you first to understand your operation. Where the usage is legitimate dispatch activity, nothing changes for you. Where it is not, Tiriel may, after written notice of at least seven (7) days, apply reasonable operational limits to the account or require a plan that reflects actual use.
Fair use is never enforced through your bill. No usage charge, overage charge, or retroactive charge is made under this Section. Your charge remains the amount stated in your advance notice under Section 2.3.
Your account is billed monthly on the same calendar day you activated your account. If you activated on the 15th, you are billed on the 15th of every subsequent month. Annual subscriptions are billed once per year on the activation anniversary. All charges are in U.S. dollars.
We accept credit and debit cards for all plans. ACH and check payments are available for Pro and Enterprise plans by arrangement with the Tiriel team. Contact support@tiriel.ai to set up ACH.
You receive advance notice by email and in-app notification, no later than seven (7) days before the charge, in each of these cases:
For annual subscriptions, notice is sent no later than thirty (30) days before each renewal.
Each notice shows:
Recurring charges in the same amount as your previous charge are confirmed by receipt after the charge, since nothing has changed.
The amount in a notice is a maximum, not a fixed figure. If you archive trucks after receiving notice and drop into a lower plan before the charge date, you are charged the lower amount. You are never charged more than the notice states without confirming it yourself under Section 3.1.
There are no surprise charges.
If a payment fails, Tiriel retries the charge twice more: once at 48 hours and once at 96 hours after the initial failure. If all three attempts fail:
To update your payment method, go to the Billing section of your account or contact support@tiriel.ai.
Payment resolved at any point before suspension restores full access without a new activation fee.
When you upgrade mid-cycle, the change takes effect immediately. You pay a prorated amount for the remainder of the current period based on the price difference between your old and new plan, plus the full new plan price from the following period onward.
The exact breakdown is shown on screen before you confirm. No upgrade is processed without your confirmation.
Downgrades take effect at the start of your next billing period, not immediately. This protects in-progress operations on your current plan.
If your seat count remains below your plan's limit for 30 consecutive days, the system notifies you and offers the option to downgrade. Downgrades are never automatic. They require your explicit confirmation. You can cancel a pending downgrade at any time before the effective date with one click.
Prices are exclusive of taxes. Sales, use, and similar taxes are calculated and added at the time of charge in jurisdictions where Tiriel is required to collect them.
Subscribers claiming exemption must provide a valid exemption certificate to support@tiriel.ai before the charge date. Exemptions are not applied retroactively to charges already processed.
You can upgrade at any time from the Billing section of your account. Upgrades take effect immediately upon your confirmation. The system shows the exact cost before you confirm. No upgrade is processed without your explicit approval.
When all seats on your plan are occupied and you attempt to add or reactivate a truck, the platform does not add it. Instead it shows you the next plan, its seat limit, the new recurring price, the exact amount payable, and the date the new price begins.
If you confirm, your plan changes immediately and the truck is added or reactivated. If you decline, no charge is made and nothing is added or reactivated. You may instead free a seat by archiving another truck under Section 3.4.
You can request a downgrade at any time. Downgrades take effect at the start of your next billing period. If your seat count at the effective date exceeds the lower plan's limit, the system notifies you before processing so you can decide how to proceed.
No credit is issued for the remainder of the current period.
Pausing stops the AI agents from searching loads for that truck and from calling the driver assigned to it. It is intended for day-to-day operational changes, such as a truck out of service over the weekend, a driver on vacation, or a vehicle temporarily unavailable.
Pausing does not free the seat and does not change your plan or your charge. The truck remains on your plan and can be resumed at any time with one click.
Archiving is for trucks you no longer dispatch. You may archive a truck at any time from its profile, without contacting support.
When you archive a truck:
If the truck has a load in active status, archiving takes effect once that load completes. In-progress operations are not interrupted.
Archived trucks can be reactivated at any time from the Archived view. Their record, documents, and history are restored, and you do not re-enter their information.
Reactivation occupies a seat. If a seat is available on your plan, reactivation is immediate and free. If all seats are occupied, reactivation follows the same confirmation flow as adding a new truck under Section 3.1: the platform presents the next plan, its price, and the amount payable for your confirmation, and nothing is charged or changed until you confirm.
Any communications consent revocation previously recorded for the owner-operator or driver associated with that truck remains in effect after reactivation, as provided in Terms of Service Section 6.5. A revocation attaches to the person, not to the truck, and no change to a truck's state clears it.
Deleting removes the truck and its record from your account and frees the seat immediately. Deletion is not reversible. Where you may dispatch that truck again, archiving is the recommended action.
Records required for billing, audit, or legal purposes are retained as described in Terms of Service Section 15 regardless of deletion.
Your plan is assigned seven days before your first subscription charge, and its seat limit applies from that moment. During those seven days:
We stand behind what the platform does in month 1. If, during your first 30 days, the platform did not produce a single load reaching READY status for any of your trucks, you can request a full refund of your activation fee. Loads that reach READY status appear in your Dispatch Center.
This guarantee applies when all of the following are true:
This guarantee does not apply when:
How loads reach the platform. Loads reach the platform in three ways: a load board account you connect, an email account you connect, and the Tiriel Browser Extension, which sends load details from any load board page into the platform. The Extension works with any load board and does not depend on an integration being available. Direct load board integrations are added over time, and the list of available integrations is shown in your account.
How to request. Write to support@tiriel.ai. You can write as soon as you believe the guarantee applies, and no later than seven (7) days after your first 30 days end. Tiriel evaluates the full 30-day period, so if you write before day 30, we confirm the outcome once the period closes. Tiriel reviews the operational records for your account, including your Dispatch Center and each truck's Activity, both of which are visible to you. If those records confirm that no load reached READY status for any of your trucks during the 30 days, the refund is processed within five (5) business days to your original payment method.
Cancel before your first subscription charge. Your first subscription charge occurs at the end of month 1. If you cancel before that date, the charge is never made, and this guarantee returns your activation fee. If you cancel after the charge has been processed, your activation fee is still refundable under this Section, and the subscription charge is refundable under Section 4.3, Exception 3, provided you cancel within the first 7 days of month 2.
If we decline. We will tell you in writing which condition was not met and what our records show. If you disagree, you may request a second review by writing to support@tiriel.ai with the subject line "Guarantee review." A member of the Tiriel team who did not take part in the first review will respond within ten (10) business days.
Scope. This guarantee covers the activation fee only. It is not a warranty of any specific dispatch, rate, load volume, or business outcome.
Monthly subscription fees are non-refundable once processed. Tiriel's model is not a passive subscription. The AI agents are actively executing operations on your behalf every day: placing calls, searching loads, negotiating rates, tracking shipments, and managing incidents. Those operations have already occurred and cannot be undone.
The following situations do not generate a refund:
| Situation | Why there is no refund |
|---|---|
| I didn't use the system this month | The agents were available and operational. The service was active. |
| The AI didn't find loads I liked | The AI found and ranked options. The decision to authorize is the dispatcher's. |
| I changed my mind about dispatch | The subscription was running. The dispatcher's operational decisions are not Tiriel's responsibility. |
| The broker didn't accept the negotiated price | The AI executed the negotiation. Market outcomes are not guaranteed. |
| A truck left my operation | You may archive the truck under Section 3.4 to free the seat and request a downgrade under Section 3.2. No refund is issued for the current period. |
| An owner-operator I work with stopped working with me | Archive each of that owner-operator's trucks under Section 3.4 to free those seats, then request a downgrade under Section 3.2. No refund is issued for the current period. |
| I paused my trucks this month | Pausing is an operational action and does not change your plan or your charge. |
| My driver left and I got a new one | Changing the driver on a truck does not affect your seat count or your charge. The seat belongs to the truck. |
| I found something cheaper | A commercial decision by the dispatcher. No refund for price. |
| I didn't know the price would be $X in month 2 | Pricing is shown explicitly during onboarding, on the pricing page, and in the advance notification. |
There are five specific situations where a refund or credit is issued:
| Exception | Condition | Resolution |
|---|---|---|
| 1. System outage | Tiriel outage exceeding 48 continuous hours preventing agent operations | Proportional credit on next invoice |
| 2. Billing error | Tiriel charged the wrong plan, or counted seats incorrectly, including duplicate records for the same truck, or counting an owner-operator's trucks as more seats than the trucks actually registered. Reported within 30 days of charge. | Credit, or cash refund if the account is cancelled |
| 3. Month 2 early cancel | Cancels within the first 7 days of month 2 and authorized zero loads | Full refund of month 2. Once per account and per dispatcher EIN/SSN. |
| 4. Charge during hold or suspension | System processed a charge while the account was in payment_hold or suspended | Automatic immediate refund |
| 5. Unconfirmed plan change | A plan change was applied without the confirmation required by Section 3.1 | Full refund of the amount charged and reversal of the plan change |
Exception 2 note: billing errors must be reported within 30 days of the charge. After 30 days the charge is considered accepted.
Exception 3 note: applies once per account and once per dispatcher EIN/SSN.
Refunds are issued to the original payment method within 5 business days of confirmation.
You can cancel at any time from the Settings section of your account. No phone call, no email, no waiting period, no retention process. Cancellation is effective at the end of your current paid billing period. If you are billed on the 15th and cancel on the 20th, your access continues until the 15th of the following month. No further charges are made after you confirm cancellation.
After cancellation you have 30 days to request an export of your operational history, including loads, documents, communications, and archived trucks, from the Billing section of your account or by contacting support@tiriel.ai. After 30 days your data is archived. Archived data can be requested through support for up to 90 days post-cancellation.
These periods describe how long your data remains directly available to you. How long Tiriel retains data, including after it is no longer available through your account, is described in the Privacy Policy, and your rights over that data are described in Section 9 of that Policy. Data handling on termination is further described in the Terms of Service.
If you cancel and decide to return, your account can be reactivated at any time:
Design Partners are admitted through an instructor's cohort under the channel partner agreement governing their referral. Each cohort's Design Partners use the platform at no cost from the cohort's start date until that cohort's Commercial Launch Date, which falls at the close of the fourth week of the cohort. The end date of free access is communicated at admission, so every Design Partner knows from day one when the free period ends.
In exchange, each Design Partner agrees to: weekly feedback sessions, use of anonymized operational data for system improvement, and potential use of their case without personally identifying information in marketing materials.
Design Partner access is complimentary access under Terms of Service Section 7.8. It is not a paid subscription and confers no right of renewal.
Design Partners who choose to continue have two options:
Early Adopter Price. Applies if you transition within the conversion window communicated to you: $49 for month 1 instead of $99, and a tier freeze for your first three monthly subscription charges. Under the tier freeze, you are charged the plan assigned at conversion even if your fleet grows into a higher plan tier during that period. The freeze covers one tier step: if your fleet grows two or more tiers above the assigned plan, you are charged the plan one tier below the plan corresponding to your fleet. From your fourth monthly subscription charge, the plan corresponding to your fleet applies, and the change is announced in the advance notice under Section 2.3. The tier freeze is personal and non-transferable.
Standard Price. Applies if you transition after the conversion window: standard month 1 price and standard plan pricing, with no launch benefits.
The applicable conversion window is the one set out in the channel partner agreement governing the Design Partner's referral.
When an instructor launches Tiriel to their community, a limited allocation of places in that instructor's group is available. The size of the allocation is set in that instructor's channel partner agreement, up to a maximum of one hundred (100) places. Your place number is assigned when your payment completes, in order of completed checkout:
| Place | Month 1 | Included |
|---|---|---|
| 1 to 30 | $49 | One-on-one session with the instructor, the instructor's private group, and the tier freeze |
| 31 to the allocation limit | $49 | The instructor's private group and the tier freeze |
| After the allocation limit | $99 (standard) | Standard terms, no launch benefits |
The tier freeze is the benefit described in Section 6.2: your first three monthly subscription charges at the plan assigned after month 1, one tier step maximum. The place count is per instructor and is enforced by the platform at checkout: the price and benefits shown at checkout are the ones that apply to your place number. Places are in the instructor's group and program; the Tiriel platform itself is not limited to allocation members.
For purposes of any channel partner, instructor, or referral agreement that incorporates this Policy, Net MRR for a given subscriber in a given month means:
This list is exhaustive. No other amount is deducted. Plan prices are exclusive of taxes; taxes collected from a subscriber never form part of the subscription fee, never enter the Net MRR base, and are not separately deducted.
The activation fee, whether $99 or $49, is the full price of month 1, does not form part of Net MRR, and generates no commission. Commissions run from the subscriber's first monthly subscription charge. During a tier freeze, the subscription fee for the plan actually charged is the base of the calculation.
Processor fees are the amounts actually charged by the payment processor on the corresponding transaction, taken from the processor's transaction records. Estimated or averaged rates are not used.
Where a refund or credit is issued after a commission has been calculated, the adjustment is applied in the following payment cycle rather than reversed retroactively.
Tiriel provides commission detail on a per-subscriber, per-month basis showing each component of the calculation above. Where this Section differs from the Net MRR definition in a signed channel partner agreement, that agreement governs for purposes of that agreement.
Tiriel may update this Policy. Material changes affecting existing subscribers take effect no earlier than thirty (30) days after notice by email or in-app notification. Where you affirmatively accept a new version of this Policy at checkout or through an equivalent in-product acceptance flow, that acceptance governs and the notice period does not apply to that version.
The current version and effective date are published at www.tiriel.ai/billing-policy.
For any billing question, charge dispute, or refund request:
Email: support@tiriel.ai
2261 Market Street STE 4462 · San Francisco, California 94114
Website: www.tiriel.ai
Billing questions are answered within 1 business day. Refund requests under the applicable exceptions are processed within 5 business days of confirmation.